Refund Policy

Refund Policy

Company Name: WebNurva

At WebNurva, we focus on delivering high-quality UX/UI design solutions tailored to your needs. This Refund Policy explains how refunds are handled for our design services.

1. Nature of Services

UX/UI design is a creative and iterative process, involving research, wireframing, prototyping, and revisions. Because of this, refunds are evaluated based on work completed and collaboration progress.

2. Project Cancellation

Before Work Begins

If the project is canceled before any work starts, a full refund will be issued.

After Work Begins

If work has already started, a partial refund may be issued based on:

  • Research and planning completed
  • Wireframes or design drafts created
  • Time and resources invested

3. Design Approval Process

Once a design stage is:

  • Approved by the client, or
  • Completed as per the agreed scope

It is considered final for that phase, and refunds will not apply to completed stages.

4. Revisions and Feedback

If you are not satisfied with the design:

  • You must provide feedback within 7 days of delivery
  • We will offer revisions as per the agreed scope
  • Additional revisions beyond scope may incur extra charges

Refunds are considered only if issues cannot be resolved reasonably.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after work has started
  • Approved design concepts or completed stages
  • Delays caused by lack of feedback or communication
  • Fully delivered design files
  • Work completed according to the agreed brief

6. Third-Party Costs

Any third-party costs (e.g., paid assets, fonts, stock images, or tools purchased for your project) are non-refundable.

7. Refund Request Process

To request a refund:

  1. Contact us at [Insert Email]
  2. Provide project details and reason for the request
  3. Include any supporting information

Requests will be reviewed within 7 business days.

If approved, refunds will be processed within 14 business days via the original payment method.

8. Policy Updates

WebNurva reserves the right to update or modify this Refund Policy at any time. Updates will be published on our website.

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